Wait a grace period before switching away from a waiting item
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Switching as soon as the active item posts a plan or question means the operator sees the request and the switch notice seconds apart. A prompt approval then waits until the other item waits or closes, which can be a whole milestone. A configurable grace period (default 10 minutes) lets a watching operator answer before the agent moves on, and still switches when they are away. Co-Authored-By: Claude Opus 5.5 (1M context) <noreply@anthropic.com>
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@@ -170,6 +170,13 @@ come back to something. Components throughout this document refer to them.
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Either way, it posts a notice naming both items and why it chose that one. The
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Either way, it posts a notice naming both items and why it chose that one. The
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agent never switches away from an item that is working.
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agent never switches away from an item that is working.
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- **A grace period comes before switching away from a waiting item.** After the
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active item posts a plan or a question, the agent waits a configurable period
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(default 10 minutes) before switching. An operator who is watching answers in
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that time and the item carries on without a switch. Otherwise their approval
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could sit behind a long milestone on the other item: once parked, an item only
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becomes active again when the active one waits or closes. Closing an item needs
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no grace period.
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- **A parked item is ready when the agent can act on it without the operator:** it
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- **A parked item is ready when the agent can act on it without the operator:** it
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has not started yet (a duty finding, a ticket), or intake arrived while it was
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has not started yet (a duty finding, a ticket), or intake arrived while it was
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parked that answers what it was waiting for (an approval, an answer, a review
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parked that answers what it was waiting for (an approval, an answer, a review
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